Moving you forward
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Apple certified tech support for your home, business, and life.
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How can I help? >
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iCan has been serving Central New York since November of 2011 with excellence, quality, and speed. Everyone who uses technology wants to better their lives in some way, but they aren't always sure how. Together, we will, because iCan.

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About me

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Before I became an IT consultant, I worked for a contractor. I had to fill out tons of paperwork for everything, make sure copies got sent to all of the different departments, and memorize processes for each different type of job we did. I hated it. So much of it was redundant, and it took up a lot of my time. Unintentionally, I started down the path that lead me to here.

I said, “This is 2009. There has got to be a better way to handle all of this.” So I began to optimize as many of the processes as I could. I learned about the software we used and started creating some simple scripts to automate my workflow. I’d been bitten by the tech bug. Eventually, the company recognized that there were other areas that needed improvement. I was tasked with changing those processes as well. I started writing complex spreadsheets and using every piece of technology we had available. I’d become a full on techie. I’d never have admitted it at the time, but I was.

By 2011, I was in charge of handling all new electronic form creations. I had eliminated mountains of paperwork from our collective workflows. I was hooked. Technology was my future. I had put every process I could onto my Mac, iPad, and iPhone. It was time for a change. At this point I was 100% paperless in everything I possibly could be. If I could do it digitally, I would. In November of 2011, I struck out on my own and started The INKLESS. I was devoted to helping other companies go paperless and embrace technology as I had.

I found out about Apple certifications, and I began studying so that I could really master the technology that I was so fond of. It was hard moving my brain over from 2x4s and drywall to hard drives and RAM, but I succeeded. I’ve since gained certifications for all of Apple’s operating systems, mobile, desktop, and server. I wanted to be in a place where the best of the best were. I wanted to be the goto guy for technology in my area, so I joined the Apple Consultants Network. Now, the largest and most successful technology company in the world sends their clients to me.

Through the years of working with other Apple users and businesses, I began to notice that I was doing more than just helping people go paperless. In fact, most of my work had become technological problem solving. I looked back and realized that I wanted to help people use technology in any way. I understood that not everyone wanted, or even needed, to dive in as completely as I had. I knew that better tech use could help people in all different facets of their work and personal lives. It was time for a change, again.

The most frequent thing I’ve heard my clients say were things like, “I can’t get my device to...”, “I can’t figure out how to…”, and “I can’t seem to understand…” Out of this knowledge, iCan was created. I want to help people enjoy their technology. I really believe it can and will benefit everyone when it’s implemented properly. I want you to be able to get your stuff done without having to “make it work” every time. For those moments when you can’t figure it out, iCan.
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Connection Whisperer
Productivity Pro
Mobility Expert
Apple Certified
Cloud Master
Backup Specialist

Customer testimonials

Andrea Mattes - Mother, Small business owner

You have done so much for us!! We would be lost without you.

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Janet Smith - Central New York School Boards Association

CNYSBA has found Adam Cox and iCan Consulting to be very knowledgeable and informative. Adam gave us guidance on selecting hardware, set everything up for us and then gave us useful advice on using the software, as it was a big change for us going from PC to Apple products. Since the initial change over he has continued to be very helpful and quick to respond to our needs. We HIGHLY recommend him.

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Mike Brang - BrangCo, Dewitt Car Wash

You totally helped me.

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Rev. John Carter - Senior Pastor, Abundant Life Christian Center

I very much enjoyed your helping us with the Macs and iPhone. You were very courteous, and a natural educator on how to use the devices. You made me and Pastor Lisa feel comfortable and we learned more about how to use our devices. Thanks, and GOD BLESS iCan Consulting!

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Eileen Walsh - Retiree

I just wanted to thank you for the great service you have given us regarding our Mac computer. It is such a relief to have someone to make house calls rather than having to cart it out. You have been great with solving our problems since we are not as computer savy as we should be. 

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Business and Personal Services

(The following list is just some highlights. I pride myself on being able to figure out anything you're dealing with, but I have to put something up here. )

Business Services

  • ​IT consulting
  • IT solutions
  • IT problem solving
  • Training
  • Application recommendations
  • Custom application development
  • Wireless networking
  • Backup systems
  • ​Data recovery
  • ​Remote support
  • MDM*
  • Numerous other services
   
*MDM stands for Mobile Device Management. iCan is Apple certified for the IT support of iPad, iPhone, and iPod Touch in a business/enterprise organization. Your devices can be rolled out locally or remotely and maintain the security, ease of use, and accessibility that you want and expect from an iOS device. Existing devices and even employee owned devices can be managed to keep your business separate from your employee's personal lives.
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Apple’s Business Page >
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Personal Services

  • ​Home network assessment/setup
  • iCloud® setup
  • ​Training and education
  • Hard-drive back up
  • Application recommendations
  • Wireless networking
  • Backup systems
  • ​Data recovery
  • Numerous other services

Partnerships

Contact me

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